Terms & Conditions

Payment Policy

VisionScan accepts the following forms of payment, please choose one when you submit your order:

1. Credit Card -- We accept Visa, Mastercard, American Express (a 2% surcharge will apply), and Discover. The full credit card number, expiration date, security code, and card holder's name are all required information. If any of these are submitted incorrectly, your order may be delayed. Please note the shipping address for the order must match the billing address for the credit card. (If it does not, most major credit cards will allow you to add additional "verified" addresses to your card)
2. Prepay: Money Order / Personal or Corporate check -- Payment must be received before order will ship. Please send to: VisionScan, 1800 Abbot Kinney Blvd., Suite D, Venice, CA 90291. Please allow for 2 business days for funds to transfer.
3. Terms: Corporate check -- If you would like terms, please fill the credit application as completely as possible and send back to us via email at sales@visionscan.com, or fax to 310-301-9994. Please allow 1-3 days for processing. We will contact you if your application is approved, and your order should ship that same day. (Federal, State, and Local government agencies, as well as public educational institutions are automatiacally approved.) A Purchase Order number is required when submitting your order. Invoices are generally mailed out the day after the order is placed, and can also be emailed by request. Our standard terms are Net 10, meaning payment should be sent within 10 days of the purchase date.
4. Electronic Funds Transfer -- During checkout, select the "Money Order or Company Check" option. If no shipping charges apply to your order (see below), you may prepay by transferring funds directly to our account (call or email for details), referencing the date and amount of transfer in the "special instructions" at the bottom of the checkout page. If shipping charges will apply, please mention that you wish to use an Electronic Funds Transfer in the "special instructions" area and we will contact you with an exact charge.
5. Leasing -- Please contact us directly for leasing options.

We do not currently accept payment by Paypal, C.O.D., or penny rolls.

PLEASE NOTE:  A $10.00 handling fee will be applied to any order under $50.

Refund Policy

RMA POLICY

1. A Return Materials Authorization (RMA) number is required for all returns.
   
2. An RMA number is valid for 30 days.
   
3. The RMA number must be visible on all returns.
   
4. VisionScan does not accept returns of Print heads, Bar Code Media, Software or Symbol Service Contracts.
   
5. Misships must be claimed within 15 days of VisionScan invoice date.
   
6. Product must be returned to the customer under the following circumstances:
   1. If a product is returned missing any components sent with the original order.
      
   2. If the condition of the returned product is in any way misrepresented.
      
   3. If the received product is damaged in any way.
      
   4. If there is not a valid and visible RMA number.
      
   5. If a product returned on a DOA is tested as full functioning product.
      
   6. If product is received over 30 days after the date the RMA number is issued.
   7. If a product is not returned in the original packaging and/or box.
7. Customer is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user customers.
   
8. The Customer is responsible for cost incurred by VisionScan due to misrepresentation of the condition of product.
   
9. The Customer is responsible for freight when returning products.
10. Product that is discontinued/obsolete from the supplier does not qualify for a return.

NON-DOA RETURNS POLICY - All products

1. NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels. ie. Written RMA numbers. All products must be double boxed.
   
2. Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them.
   
3. Customers have 20 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
   
4. There will be a restocking fee on returns resulting from customer error.
   
5. Non-DOA configured product may not be returned.
   
6. For customers on credit terms, credit will be applied to your account when the product is received by our warehouse.
   
7. For customers on Credit Card terms, replacement product will be sent upon receipt of product by our warehouse. If desired, we will send replacement product on your normal Credit Card terms and you can request from the credit department a refund/credit to your card when the returned product is received.
   
8. Customer is responsible for freight costs when returning product.

DOA RETURNS POLICY

1. Refer to Manufacturer's Warranties and Returns Policies, available on the VisionScan web site under our Support section.
   
2. If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the Customer.
   
3. Products that show signs of use are not returnable to VisionScan as DOA.
   
4. For customers on credit terms, credit will be applied to your account when the product is received by VisionScan. Replacement product will be sent in advance, freight free via UPS Ground.
   
5. For customers on Credit Card status, replacement product will be sent upon reciept of product by VisionScan. If desired, we will send replacement product on your normal Credit Card status and you can request from the credit department a refund/credit to your card when VisionScan receives the returned product.